Palo Alto Property Management
We Can Help Manage Your Palo Alto Rental Property
We offer a full range of property management services tailored to you as an investor, homeowner, or landlord. We have an extensive portfolio with over 300 single family homes, townhouses, condos, and apartments in the Palo Alto area. "Full-Service" means we specialize in preparation, marketing, administration, and tenant retention.
What we do as your property manager:
- Evaluate the Property and Determine a Rental Rate
- Market the Property
- Tenant Application
- Move In
- Rent collection
- Annual and Safety Inspections
- Accounting Services
- Maintenance, and Upkeep
- Move Out
Evaluate the Property and Determine a Rental Rate
- Meet at the property, discuss goals, plans, etc. for the property and provide a possible rental rate
- Offer recommendations on repairs and cosmetic improvements that maximize potential monthly rent while providing a good ROI
- Discuss with owners the pros and cons of different policies such as accepting pets, etc.
- Install a lock box
Market the Property
- Prepare home for rent
- Clean home
- Make sure the property is safe and maintained
- Create ads tailored to the property and advertising in 50+ locations:
- Paid and free rental listing websites
- Print publications
- Flyers and e-flyers
- Advertise and work with local realtors
- Partnered with Google, Apple, Ebay, etc. to insure access to high quality tenants
- Meet prospective tenants for showings 7 days a week.
- Provide prospective tenants with rental applications that are legally compliant with fair housing laws
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Tenant Application Process
- Perform a background check to verify identity, income, credit history, rental history, contact and speak with current landlord and current employer etc.
- Notify Owner of applicants and include them in the decision making process.
- Draw up leasing agreement with agreed move in date
- Continue to market until deposit is received at the office.
- Review lease guidelines with tenant regarding things like rental payment terms and required property maintenance. Grant access to Tenant Portal website.
- Ensure all agreements have been properly executed
- Perform detailed move in inspection with tenant and have tenants sign a report verifying the condition of the property prior to move-in.
- Collect first months rent and proof of renters insurance at move in if not yet received.
- Receiving rent
- Follow up with late payments
- Sending out pay or quit notices
- Enforcing late fees
Annual and Safety Inspections
- Perform annual safety inspections (inside and outside) on a predefined schedule looking for repair needs, safety hazards, code violations, lease violations, etc.
- Send owner reports on the condition of the property
- Provide accounting property management services
- Make payments on behalf of owner (Mortgage, insurance, HOA dues, etc.)
- Detailed documentation of expenses via invoices and receipts
- Maintain all historical records (paid invoices, leases, inspection reports, warranties, etc.)
- Provide annual reporting, structured for tax purposes as well as required tax documents including a 1099 form
- Advise owner on relevant tax deductions related to their rental property
- Provide easy to read monthly cash-flow statements which offer a detailed breakdown of income and itemized expenses
Maintenance, and Upkeep
- Establish a preventative maintenance policy to identify and deal with repair needs
- Provide a network of licensed, bonded and fully insured contractors who have been vetted for good pricing and good work that is up to code.
- Assign jobs to different parties (in-house employees, handyman and professional contractors) based on who will do the best job for the best price.
- Maintain and Provide Gardening Service (owners expense)
- Maintain and monitor a 24 hour emergency repair hot-line
- Larger renovation or rehab projects
- Provide recommendations on how the project can maximize rental income.
- Prepare preliminary cost estimates
- Get multiple independent bids for the work
- Act as general contractor overseeing the work
- Inspect unit and fill out a report on the property's condition when the client moves out
- Provide tenant with a copy as well as estimated damages
- Return the balance of the security deposit to the tenant
- Forward any portion of the owner’s portion of the tenant deposit to the owner or hold in owner reserves for repairs
- Clean unit and perform any needed repairs or upgrades
- Re-key the locks
- Put the property back on the market for rent
I only have high praises for Don. He is highly knowledgeable in rental and real estate properties. He was easy to work with. He went out of his way to help me with a rental property and anticipated all of my needs. I find him very efficient. He was easily accessible to work around my busy schedule.
- Carl G | Client since 2005
What I like about DWM Properties is they tend to stay on top of changing trends and technology. Most recently they teamed with a property management system to help them "Go Green". We are seeing this more and more with a number of companies in Silicon Valley and at DWM Properties not only are they saving resources we can actually see everything regarding our property on one page. The staff at DWM are very helpful and will keep me posted on all activity. I certainly would recommend them.
- Craig H | Client since 2004
Frequently Asked Questions
Q: When do I get my owner statements?A: Owners will have 24/7 access to all statements via the owner portal website. You can review past statements at any time and view the current monthly statement by the 10th-15th of each month.
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Palo Alto Area Information
Palo Alto's earliest recorded history dates from 1769, when Gaspar de Portolà noted an Ohlone settlement. This remains an area of known Indian mounds. A plaque at Middlefield Road and Embarcadero Road commemorates the area.
The city got its name from the tall landmark Redwood tree, El Palo Alto, which still grows on the east bank of San Francisquito Creek across from Menlo Park. One trunk of the twin-trunked tree can still be found by the railroad trestle near Alma Street in El Palo Alto Park (the other trunk was destroyed during a storm in the late 20th century). There a plaque recounts the story of the Portolà expedition, a 63-man, 200-horse expedition from San Diego to Monterey from November 7–11, 1769. The group overshot Monterey in the fog and when they reached modern-day Pacifica, they ascended Sweeney Ridge and discovered San Francisco Bay. Portolà descended from Sweeney Ridge southeast down San Andreas Creek to Laguna Creek (now Crystal Springs Reservoirs and the Filoli estate, and thence to the San Francisquito Creek watershed, ultimately camping at El Palo Alto from November 6–11, 1769. Thinking the bay was too wide to cross, the group retraced their journey back to Monterey, never discovering the Golden Gate entrance to the Bay.
About 1827, Rafael Soto, the tenth child and a son of De Anza Expedition settler Ygnacio Soto and María Bárbara Espinosa de Lugo of Alta, California, came to stay with Máximo Martínez at his Rancho Corte de Madera for seven years. Located south of the San Francisquito Creek, west of today's I-280, Rancho Corte de Madera covered most of Portola Valley to Skyline Boulevard extending south to about Foothill College. In 1835, Rafael Soto and family settled near the San Francisquito Creek near Newell and Middlefield, selling goods to travelers. Rafael Soto died in 1839, but his wife, Maria Antonia Mesa, was granted Rancho Rinconada del Arroyo de San Francisquito in 1841.
Their daughter María Luisa Soto married in 1839, John Coppinger, who was the grantee of Rancho Cañada de Raymundo. Rancho Cañada de Raymundo was West of San Francisquito Creek, and began at Alambique Creek, the north border of Rancho Corte de Madera, and extended north, including present day Woodside. Bear Gulch Creek (Bear Creek) flowed on his land in Portola Valley. The rancho also abutted Buelna's grant near Skyline Boulevard and Matadero Creek. Upon Coppinger's death, Maria inherited it and later married a visiting boat captain, John Greer. Greer owned a home on the property that is now Town & Country Village on Embarcadero and El Camino Real. Greer Avenue and Court are named for him. To the west of Rafael Soto, near El Camino and following the Creek, was Rancho San Francisquito granted in 1839, to Antonio Buelna and wife Maria Concepcion.
Areas We Service
- Los Gatos
- San Jose
- Los Altos
- Palo Alto
- Mountain View
- Los Altos Hills
- Santa Clara
- Willow Glen
- Morgan Hill
- Los Gatos Mountains
- Santa Cruz
- Menlo Park